INFORMATION TECHNOLOGY SPECIALIST 1, SG-14

Minimum Qualifications
How to Apply

The New York State Education Department’s Office of Information Technology Services is seeking applicants for the position of Information Technology Specialist 1.  The incumbent of this position will be responsible for assisting with the support of the Department’s network and e-mail system.  The tasks associated with this position will include but not be limited to:

• Performing routine system health checks and following-up to resolve any issues identified. 
• Creating and maintaining directory service, network and e-mail accounts.
• Providing basic support for the GroupWise system and auxiliary systems (BlackBerry server infrastructure and GWAVA anti-virus/anti-spam system). 
• Providing second-level support to the ITS Help Desk by resolving complex GroupWise problems.
• Assisting other ITS staff in analyzing and resolving network and e-mail problems.
• Performing, monitoring and restoring system/file backups.
• Coordinating Disaster Recovery tape shipment.

Occasional off-shift work is required for this position.

MINIMUM QUALIFICATIONS: Candidates must have one year of permanent competitive service as a Computer Programmer/Analyst or Information Technology Specialist 1 OR be reachable on the Information Technology Specialist 1 eligible list OR be eligible for transfer under Section 52.6 or 70.1 of the Civil Service Law.

CONDITIONS OF EMPLOYMENT: This will be a permanent contingent appointment.

*Salary leads to $46,041 through annual performance advances.  It is anticipated that the starting salary of this position will increase once the PEF contract is ratified.

Ms. Gayle Bowden
Director, Human Resources Management
Box OMS-1012
NYS Education Department
89 Washington Avenue, Room 528 EB
Albany, NY 12234
Fax (518) 486-5631
E-mail: swilliam@mail.nysed.gov

An Affirmative Action/Equal Opportunity Employer

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