NYS Education Department Building

Information Technology Specialist 2, SG-18 (PEF)

SALARY: $55,494*

The New York State Education Department's (NYSED) Office of Information Technology Services (ITS) is seeking applicants for the position of Information Technology Specialist 2.  This position is located within the Installation and Troubleshoot unit, part of the Automation Support Center.  The incumbent of this position will perform installation and troubleshooting support for P-12 offices in the Education Building and Education Building Annex. Major responsibilities of this position will include, but are not limited to, the following:

  • Respond to Help Desk trouble calls for computer-related problems via phone, remote control, or visits to staff desks in-person;
  • Assist other ITS staff to analyze and resolve problems;
  • Create work orders via the Footprints system and provide updated inventory data;
  • Perform add/change/delete work order requests for software, equipment, new employees, transfers and staff moves, including identifying and copying user data from old to new computer;
  • Deliver new equipment and collect old equipment to be reassigned or recycled;
  • Move computer equipment for staff and office moves;
  • Run anti-virus, spyware detection/removal, and data recovery software on staff computers;
  • Perform the unpacking, configuration/setup, and delivery/deployment of new computer equipment, and coordinate with office staff receiving new computers;
  • Unpack various types of computer equipment and assemble/configure items for setup and delivery;
  • Install and configure software and upgrades according to NYSED standards from NYSED servers and supplied images;
  • Troubleshoot PC, laptop, printer and other hardware (scanner, external drive, etc.) problems;
  • Analyze office computer needs and make recommendations to NYSED managers on how to deploy or redeploy equipment in the most efficient manner; and
  • Evaluate new PC related hardware and software and maintain knowledge in order to be able to set it up and explain to users at a high level how to use it.

Reassignment: One year of permanent competitive or 55b/c service as an Information Technology Specialist 2.

§70.1 Transfer: One year of permanent competitive or 55b/c service as a Supervising Computer Operator.

§52.6 Transfer: One year of permanent competitive or 55b/c service in a title SG-16 or above deemed eligible for transfer under Section 52.6 of the Civil Service Law.

Eligible List Appointment: Candidates who are reachable on the Information Technology Specialist 2 eligible list may be considered for appointment. 

PREFERRED QUALIFICATIONS: The preferred candidate will have:

  • Previous experience supporting PCs and laptops in a network environment utilizing the Windows Desktop Server Operating System.
  • The willingness and aptitude to learn quickly.

*Leads to a maximum salary of $70,566 based on annual performance advances.

CONDITIONS OF EMPLOYMENT:  This will be a contingent permanent appointment. Promotions and transfers may change appointees’ negotiating unit.  Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits.  Verification of degree and/or transcripts will be required for all candidates at the time of interview. 

APPLICATION:  Qualified candidates should send a resume and letter of interest by August 7, 2017 to omsjobs@nysed.gov.  Please include the Box number (PIMS-274/51851) of the position in the subject line of your email to ensure receipt of your application.

Office of Human Resources Management
Box PIMS-274/51851
NYS Education Department
89 Washington Avenue, Room 528 EB
Albany, NY 12234
Fax (518) 486-5631
E-mail: omsjobs@nysed.gov

Please like us on Facebook!

An Affirmative Action/Equal Opportunity Employer

Last Updated: July 17, 2017